FAQ - Quick answers to your questions

Please use our contact form and select “product inquiry” for your request.

The items shipped from our online store have a minimum shelf life of 3 months, but usually much longer. Due to the fast throughput times of our products in the warehouse, a more precise limitation is unfortunately not possible.

It is possible that you will find our products at lower prices in retail stores than in our online store. This is due to the fact that we unfortunately have no influence on the pricing of our products in retail stores. This is the responsibility exclusively to the retailer.

The major advantages of our online store therefore lie in

• availability of our entire and varied range around the clock
• order directly from the manufacturer
• coffee products are not available in stores
• free delivery from an order value of € 25
• convenient ordering from home
• your order arrives fresh, quickly and swiftly at your home without additional warehouses and retailers

We do our best to plan the quantities of our products optimally so that they are always available and we can guarantee freshness at the same time. However, due to fluctuating demand, we are not always able to keep every product in stock at all times. We hope for your understanding.

No, there is no minimum order value or quantity. From an order value of € 25 we deliver your order free of shipping costs throughout Germany! Below that, shipping costs are € 4.99.

From an order value of € 25 we deliver your order free of shipping costs throughout Germany! Below that, shipping costs of € 4.99 apply.

Of course, you can also have it delivered to your packing station or post office. Please make sure to enter the correct address when using the delivery to your packing station (street: packing station, house number: packing station no., additional address: individual postal number).

Delivery will be made by DHL within 3-5 working days of your order and successful payment.

Unfortunately, delivery is currently only possible within Germany.

However, we are working on this so that we can offer shipping to other countries in the future.

PayPal

Credit card

Invoice with Klarna

Instant bank transfer

Prepayment

Unfortunately, this is not possible as our entire payment processing is only carried out online.

Unfortunately, it is not possible to subsequently reduce your order with a discount code.

We apologize that an item was probably damaged during transport. Please send us an email to shop@seeberger.de with the relevant order number and the damaged item.

If possible, please also send us a photo of the damaged item.

We are sorry that there were problems with the delivery. Please send an e-mail to shop@seeberger.de stating the order number. We will then take care of the further procedure and send you the ordered items again.

We apologize that one or more products are missing from your package. Please send us an email to shop@seeberger.de and let us know which products you are missing. We will of course send them to you free of charge.

This should of course not happen. Please send an e-mail to shop@seeberger.de stating the order number and the missing or incorrect items.

Please use the contact form on our website and tell us as precisely as possible what you are complaining about.

If possible, send us an e-mail to shop@seeberger.de with your cancellation request before the shipping confirmation. You will then receive a confirmation from us.

If the parcel has already been dispatched, we would still be pleased to receive a short e-mail from you. Please then refuse to accept the parcel so that it can be returned to us.

Please get in touch with our colleagues from Sales. You can do this easily using the contact form.

You can find more information and contact options at www.seeberger-professional.de.

Please contact your sales representative or info@seeberger-professional.de.