FAQ - Quick answers to your questions
Questions about products
I have a question about a product. Who can I contact?
Please use our contact form <
What is the best-before date of the products in the online store?
Why are the prices in the online store more expensive than in retail stores?
Why are not all products always available?
The items shipped from our online store have a minimum shelf life of 3 months, but usually much longer. Due to the fast throughput times of our products in the warehouse, it is unfortunately not possible to specify a more precise period. Our products always have a shelf life until the end of the specified month.
Items with a shorter best-before date are reduced accordingly and marked with the note 'due to short best-before date'.
Questions about shipping
Is there a minimum order value?
No, there is no minimum order value or quantity. From an order value of €25, we deliver your order free of shipping costs throughout Germany! Below that, shipping costs of €4.99 apply.
How high are the shipping costs?
From an order value of €25, we deliver your order free of shipping costs throughout Germany! Below that, shipping costs of €4.99 apply.
Can I have my order delivered to a Packstation or post office?
Of course, you can also have your order delivered to your Packstation or post office. When delivering to a Packstation, please make sure you enter the correct address (street: Packstation, house number: Packstation no., additional address: individual postal number).
Which parcel service is used and how long will my delivery take?
Delivery will be made by DHL within 2-4 working days after your order and successful payment.
Which countries do we currently deliver to?
We currently offer shipping to Germany, Austria, France and Switzerland.
However, we are working on this so that we can offer shipping to other countries in the future.
Why do I receive parcel notifications from Seeberger and DHL?
Don't worry - we won't pass on your e-mail address to DHL. As a registered DHL customer, you may be notified when a parcel is on its way to your DHL address.
If you no longer wish to receive these automatic DHL notifications, you can <
Payment options
What payment options are offered?
PayPal
Credit card
Invoice with Klarna
Instant bank transfer
Prepayment
As an end consumer, can I also order by telephone or e-mail?
Unfortunately, this is not possible as our entire payment processing is only possible online.
Can I still redeem my discount code after placing my order?
Unfortunately, it is not possible to subsequently reduce your order with a discount code.
Regular delivery
How does regular delivery work?
You never want to be without your favorite snacks again? Then regular delivery is just the thing for you. When purchasing, you can choose whether you want to receive your product once or regularly. If you opt for regular delivery, you will receive
- automatic replenishment delivery
- 10% discount on every subscription order
- Full flexibility, e.g. to skip deliveries or pause your subscription
Perfect for anyone who likes to snack - but doesn't want to keep reordering.
What delivery intervals are available?
You decide how often your snacks should come - according to your needs. You can choose from
- every month
- every 2 months
- every 3 months
Important: The selected interval cannot be changed once the subscription has been taken out. However, if you need a break in between, you can pause the subscription at any time or skip individual deliveries.
How can I manage or cancel my subscriptions?
You can manage your subscriptions conveniently via your customer account under "Subscriptions". Two options are available there:
"Show details" (left button):
Here you will find an overview of all settings. You can:
- change the delivery address
- skip the next delivery
- pause or reactivate the subscription
- view all planned delivery dates under "Show pending orders" and skip individual ones
- cancel the subscription by clicking on "Close"
(If you cancel your subscription, you will not receive any further invoices or deliveries.
Please note: Cancellations cannot be reversed. If you only need a break, it is better to use the pause function).
Manage (right button):
Here you can quickly and directly
- skip the next delivery
- pause your subscription
Which payment methods are possible for regular delivery?
Regular delivery is only possible with PayPal. For one-off orders, you can also use other payment methods such as credit card, Klarna or instant bank transfer.
Problems with the order
An item arrived damaged. What should I do?
We apologize that an item was probably damaged during transport. Please send us an email to <
My parcel has not arrived, has disappeared or has been returned. What should I do?
One or more products are missing from my parcel. What should I do?
If possible, please also send us a photo of the damaged item.
I have received the wrong items, what should I do?
We are sorry that there were problems with the delivery. Please contact us by email at <
Complaints and refunds
I have a product complaint. What do I do?
Please use the contact form <
How can I cancel my order?
Other concerns
I am a commercial retailer and would like to resell the Seeberger dried fruit range. Who should I contact?
Please get in touch with our colleagues from Sales. You can do this easily using the contact form <
I am a restaurateur / corporate customer and am interested in Seeberger coffee solutions. Who can I contact?
I am a restaurateur / corporate customer and would like to order coffee etc. Who can I contact?